Refund & Return Policy

At Daily Dreamer Co (https://dailydreamerco.com), customer satisfaction is our top priority. We stand behind the quality of our handmade jewelry, including bracelets, earrings, and necklaces, and want you to shop with confidence. This Refund & Return Policy explains how returns, exchanges, and refunds are handled.

Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be in new and unused condition.
  • Returns must include all original packaging and tags.
  • By Mail Only: All returns must be sent back via mail.

Exchanges

  • We accept exchanges for eligible items within 30 days of delivery.
  • Products must be in new condition to qualify.
  • Exchanges are subject to product availability.

Return Shipping Costs

  • Defective or Damaged Products: We cover the return shipping costs if your item arrives defective or damaged.
  • Non-Defective Products: Customers are responsible for return shipping costs for non-defective returns.

Refunds

  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Processing Time: Refunds are processed within 5 business days after the returned product has been received and inspected.
  • Restocking Fees: We do not charge restocking fees.

Non-Returnable Items

For hygiene and quality control reasons, certain items may not be eligible for return or exchange once used or damaged due to customer handling.

Shipping & Delivery Timeline

  • Order Cut-off Time: 5:00 PM (GMT-05:00), Eastern Standard Time (New York).
  • Handling Time: 1–2 business days (Mon–Fri).
  • Transit Time: 3–5 business days (Mon–Fri).
  • Estimated Total Delivery: 4–7 business days depending on the customer’s location.
  • Shipping Costs: All outgoing shipments are free of charge.

Payment Methods for Refunds

Refunds are issued through the same payment method used during checkout. Daily Dreamer Co accepts:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer service team with your order number and product details. We will provide you with the return mailing instructions.

Contact Us

If you have questions regarding this Refund & Return Policy, please contact us: